Returns & Exchanges
At Dr Sam's, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, you can return it within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our customer care team with your order number to start the return process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the product is at least 50% full to qualify for our satisfaction guarantee.
Ship It Back
Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing