Frequently Asked Questions
Everything you need to know about your Dr Sam's skincare journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days.
Are Dr Sam's products suitable for sensitive skin?
Yes, our formulas are specifically designed to be non-comedogenic and fragrance-free, making them ideal for sensitive and acne-prone skin types.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
Do you ship internationally?
We currently ship to a wide range of countries including the US, Canada, and most of Europe. Shipping fees and duties are calculated at checkout.
Are your products cruelty-free?
Absolutely. Dr Sam's is committed to ethical beauty; we do not test our products or ingredients on animals.
How can I track my package?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.